Frequently Asked Questions
Everything you need to know about your Maison Hotel shopping experience.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times range from 3 to 7 business days depending on your location.
How do I return an item?
You can return any unworn, unwashed items with tags attached within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your garments ethically produced?
Yes, we are committed to slow fashion. Our collections are produced in small batches using traditional techniques and sustainable fabrics to minimize environmental impact.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.